Data deletion
Request deletion of social login data
Use these instructions if you signed in to a Guestrax guest WiFi portal using Facebook, Google or Microsoft and want your data removed.
How to request deletion
Email the Guestrax team or the venue that provided the guest WiFi portal and ask for your guest WiFi/social login data to be deleted.
Please include
- the email address you used for social login, if available,
- the social provider used, such as Facebook, Google or Microsoft,
- the venue, customer portal or WiFi network name, if known,
- the approximate date of your visit or sign-in.
What will be removed
We will identify matching guest capture and social login records held by the relevant Guestrax customer portal and remove or anonymise them where legally and technically possible.
What may be retained
Some security, audit or operational records may need to be retained for a limited period where required for fraud prevention, network security, legal compliance or troubleshooting. Where this applies, those records will be minimised and restricted.
Facebook app removal
You can also remove Guestrax social login from your Facebook account from Facebook's app and website settings. This stops future Facebook login access, but you should still contact us if you want previously captured guest WiFi records deleted.
Response time
We aim to acknowledge deletion requests promptly and complete valid requests within the timescale required by applicable data protection law.